FAQs
Frequently Asked Questions (FAQs)
General Questions
1. What kind of products do you sell?
We offer a wide range of problem-solving products across categories like Home, Kitchen, Pets, Fitness, Storage, Beauty, Sports, Health, and Gadgets — all chosen to make your life easier and more affordable.
2. Is Idea Chasers a family-run business?
Yes! We are a small family-run business committed to providing quality products at affordable prices to customers all across India.
3. How can I contact customer support?
You can reach us via email at info.ideachasers@gmail.com or call/WhatsApp us at 9925588991. Our support team is available Monday to Saturday, 10 am to 6 pm.
4. Do you offer product warranties?
Most of our products come with manufacturer warranties. Please check individual product descriptions for warranty details.
5. Can I suggest products or give feedback?
Absolutely! We welcome your suggestions and feedback to improve our store and product offerings. Please contact us anytime.
Shipping & Delivery
1. How long does delivery take?
Orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location in India.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within India.
3. Can I track my order?
Yes! Once your order ships, we will provide a tracking number via email or SMS so you can monitor its status.
4. What if my order is delayed?
If your order is delayed beyond the expected delivery time, please contact our support team for assistance. We will help track and resolve any issues.
5. Do you ship to remote areas?
Yes, we deliver to all corners of India, including remote areas. However, delivery times may be longer in some locations.
Payment
1. What payment methods do you accept?
We accept payments via Razorpay and PhonePe, as well as Cash on Delivery (COD) with prior verification.
2. Is it safe to pay on your website?
Yes, we use secure and trusted payment gateways to ensure your payment information is protected.
3. Can I pay with cash on delivery?
Yes, COD is available. Please note that we verify COD orders via a call or WhatsApp before dispatch.
Returns & Refunds
1. What is your return policy?
You can return or exchange products within 5 days of delivery. Products must be unused, unopened, and accompanied by the unboxing video for verification.
2. Who pays for return shipping?
The customer is responsible for the return shipping cost.
3. How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and verify the returned product.